Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to

Gently rub the wet shampoo bar onto wet hair from scalp to ends in a combing motions. Gently massage scalp and hair, adding more water as needed, until a good lather forms. Rinse clean with water.
It takes 2-3 business days to dispatch the order.
No need to refrigerate. Just keep in a cool and dry place, away from sunlight.
Not at the moment, but we are actively working on expanding our shipping options to include international delivery. Stay tuned for updates on our website and social media channels for the latest information on when we'll be starting international shipping.
Yes, you absolutely can! At Soap Square, we're delighted to offer bulk purchasing options for those looking to order our products for special occasions, events, or gifting purposes. Whether it's a wedding, a corporate event, or any other special event, we're here to help make it memorable. Feel free to reach out to our dedicated customer support team to discuss your bulk order and customization requirements.
Yes! We encourage responsible recycling of our product containers. Our packaging is designed with the environment in mind, and most of our containers are recyclable. Please make sure to check your local recycling guidelines to ensure you're disposing of them properly. Thank you for helping us contribute to a cleaner, greener planet!
We appreciate your trust in Soap Square, and your satisfaction is our top priority. While our products are typically non-refundable and non-exchangeable, we do understand that situations may arise where you need assistance.

You can request an exchange or replacement under the following circumstances:

Wrong Product Received: If, by any chance, you receive a product that doesn't match your order, please don't hesitate to reach out to us. We're here to make it right. Simply send an email to within 24 hours of the product delivery. Be sure to include images and a video of the incorrect product, along with your order details. We will promptly assess the situation and arrange for the correct item to be sent to you. Damaged/Leaked Product Received: We take great care to ensure your order reaches you in perfect condition, but if you ever receive a damaged or leaked product, we sincerely apologise for any inconvenience caused. Please inform us within 24 hours of the product delivery by emailing us at Along with your order details, kindly provide images and a video of the damaged item. We will swiftly investigate the issue and send you a replacement to make things right.

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